Privacy Policy

Effective Date: June 2, 2026

1. Introduction

Vexivian, Inc. ("Vexivian," "we," "us," or "our") operates the platform and services available at vexivian.com, including Vexivian Compass and Vexivian Talent (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account, subscribe to a plan, or interact with our Services, we may collect:

• Name and email address
• Business or company information (company name, role, industry, team size)
• Billing and payment information (processed securely by our payment processor — we do not store raw card data)
• Communications you send to us, including support requests and feedback

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain usage and analytics data, including:

• Log data (IP address, browser type, pages visited, time and date of visits)
• Device information (operating system, device identifiers)
• Usage patterns and feature interaction data
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to our platform, such as integrations you authorize. We handle this data consistent with this Privacy Policy.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Create and manage your account
• Process payments and send billing-related communications
• Send product updates, onboarding materials, and service notifications
• Send marketing and promotional communications where you have opted in at signup (you may opt out at any time)
• Respond to your inquiries and provide customer support
• Analyze usage trends to improve functionality and user experience
• Ensure the security and integrity of our Services
• Comply with applicable legal obligations

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract performance: To deliver the Services you have subscribed to and fulfill our contractual obligations.
• Legitimate interests: To operate and improve our business, prevent fraud, and communicate with you about your account, provided these interests are not overridden by your rights.
• Consent: Where you have given us specific consent (e.g., opting in to marketing communications at signup).
• Legal obligation: Where processing is necessary to comply with applicable law.

5. How We Share Your Information

We do not sell or share your personal information with third parties for their marketing or advertising purposes — ever.

We may share your information with:

• Service Providers: Trusted third-party vendors who process data on our behalf to operate the Services, including Stripe (payment processing), Anthropic (AI processing via the Claude API), Google Analytics and similar tools (usage analytics), and email marketing platforms used to deliver communications you have consented to receive. These providers are contractually bound to protect your data and may only use it to provide services to Vexivian.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all assets, your information may be transferred as part of that transaction. We will notify you of any such change via prominent notice on our website.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Vexivian, our users, or others.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services. We also retain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When your account is closed or upon a verified deletion request, we will delete or anonymize your personal information within 30 days, unless we are legally required to retain it for a longer period.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, understand how our Services are used, and support our analytics. Types of cookies we use include:

• Essential cookies: Required for the Services to function (e.g., session authentication).
• Analytics cookies: Help us understand how visitors interact with our platform (e.g., Google Analytics).
• Preference cookies: Remember your settings and preferences.

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services. We do not currently respond to browser "Do Not Track" signals.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data (subject to applicable legal requirements). You may initiate account deletion directly from your account settings.
• Portability: Request a machine-readable copy of your data.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Restriction: Request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, please contact us at privacy@vexivian.com. We will respond to verified requests within 30 days.

9. California Residents — Additional Rights (CCPA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You may request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Opt-Out of Sale: Vexivian does not sell personal information. No opt-out is required, but we honor all such requests as a matter of policy.

To submit a CCPA request, contact us at privacy@vexivian.com or through the account settings portal. We will verify your identity before processing any request.

10. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit (TLS), access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

11. Third-Party Links and Integrations

Our Services may contain links to third-party websites or integrations with third-party platforms. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Children

Our Services are intended for general business use and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the Effective Date at the top of this Policy and, where appropriate, by sending a notification to the email address associated with your account.

Your continued use of the Services after the effective date of the revised Policy constitutes your acceptance of the changes.